# Black Screen after setup on Raspberry Pi 4B

**URL:** <https://forums.screenly.io/t/black-screen-after-setup-on-raspberry-pi-4b/890>\
**Category:** Anthias\
**Created:** [November 23, 2022, 9:34pm UTC](https://forums.screenly.io/t/black-screen-after-setup-on-raspberry-pi-4b/890 "2022-11-23T21:34:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![lucien.taylor](https://avatars.discourse-cdn.com/v4/letter/l/3da27b/32.png) [@lucien.taylor](https://forums.screenly.io/u/lucien.taylor)\
**Post date:** [November 23, 2022, 9:34pm UTC](https://forums.screenly.io/t/black-screen-after-setup-on-raspberry-pi-4b/890/1 "2022-11-23T21:34:18Z")

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Hello!

I’m having some issues installing the Screenly 2 Player onto some new Raspberry Pi 4Bs I bought from PiShop.

I’m using balenaEtcher to flash them to the SD Cards using this link: [https://go.srly.io/RPi4](https://go.srly.io/RPi4). I’ve been able to successfully flash and setup two screens now, but the last three are just giving a blank black screen after the initial setup. It never goes to the screen where I get a code to put into the Screenly website.

The Raspberry Pi 4Bs I bought are the Starter Kits on [PiShop.com](http://PiShop.com). They include the following:

- Raspberry Pi 4B board
- Class 10 MicroSD, 32GB
- HDMI to Micro D cable
- USB-C Power Supply, 5.1V 3.0A

Anyone have any suggestions? I’m currently unsure how to get to logs on the Screenly OS. The only keyboard combo I was able to figure out was CTRL+ALT+DEL which reboots the Pi…

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**Author:** ![ealmonte32](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.screenly.io/ealmonte32/32/228_2.png) [@ealmonte32](https://forums.screenly.io/u/ealmonte32)\
**Post date:** [November 23, 2022, 11:29pm UTC](https://forums.screenly.io/t/black-screen-after-setup-on-raspberry-pi-4b/890/2 "2022-11-23T23:29:18Z")

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Hi @lucien.taylor

control+alt+f1 is what you want to use to get to the console.

what do you get when you run the command: `./screenly/bin/upgrade_containers.sh`

also, what is result of command: `docker ps`

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**Author:** ![lucien.taylor](https://avatars.discourse-cdn.com/v4/letter/l/3da27b/32.png) [@lucien.taylor](https://forums.screenly.io/u/lucien.taylor)\
**Post date:** [November 28, 2022, 6:11pm UTC](https://forums.screenly.io/t/black-screen-after-setup-on-raspberry-pi-4b/890/3 "2022-11-28T18:11:12Z")

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Hey @ealmonte32 I appreciate the response!

Unfortunately in that black screen, I am unable to pull up the console. I do ctrl+alt+f1, and get nothing.

Thankfully, I had an older version of the Screenly 2 Player image downloaded, and I was able to get it working using the October 30th build. I’m going to put in a support ticket with Screenly for further investigations.

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**Author:** ![ealmonte32](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.screenly.io/ealmonte32/32/228_2.png) [@ealmonte32](https://forums.screenly.io/u/ealmonte32)\
**Post date:** [November 28, 2022, 7:53pm UTC](https://forums.screenly.io/t/black-screen-after-setup-on-raspberry-pi-4b/890/4 "2022-11-28T19:53:31Z")

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@lucien.taylor Sorry I thought you were asking questions related to Screenly OSE, when you seem to be talking about the commercial version of Screenly, named [Screenly 2 Player](https://www.screenly.io/blog/category/screenly-2-player/).