# Cannot Play Video or Large PNG file

**URL:** <https://forums.screenly.io/t/cannot-play-video-or-large-png-file/553>\
**Category:** Anthias\
**Created:** [April 28, 2021, 5:44am UTC](https://forums.screenly.io/t/cannot-play-video-or-large-png-file/553 "2021-04-28T05:44:52Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![shazmomin](https://avatars.discourse-cdn.com/v4/letter/s/ee7513/32.png) [@shazmomin](https://forums.screenly.io/u/shazmomin)\
**Post date:** [April 28, 2021, 5:44am UTC](https://forums.screenly.io/t/cannot-play-video-or-large-png-file/553/1 "2021-04-28T05:44:52Z")

</div>

I am running into an issue when uploading large png files(30mb) or video file to screenly. I have created a new application using balenahub, added raspberry pi 4 and still running into the issue. Smaller png and jpg are getting displayed as expected, but for larger png it should white screen and for videos it shows black screen. I can see an error while playing video but don’t know how to resolve it? While displaying large png I don’t see any errors. I have also tried to increase gpu\_mem to 256mb.

Please let me know how can I resolve this?

```
28.04.21 00:40:43 (-0500) Generating asset-list...
28.04.21 00:40:43 (-0500) Showing asset 02_gran_dillama_1080p.mp4 (video)
28.04.21 00:40:43 (-0500) Current url is null
28.04.21 00:40:43 (-0500) [f210f560] mmal_codec decoder: VCSM init succeeded: CMA
28.04.21 00:40:43 (-0500) [f210f560] main decoder error: buffer deadlock prevented
28.04.21 00:40:43 (-0500) error: XDG_RUNTIME_DIR not set in the environment.
28.04.21 00:40:43 (-0500) error: XDG_RUNTIME_DIR not set in the environment.
28.04.21 00:40:43 (-0500) [ed611e48] gles2 generic error: parent window not available
28.04.21 00:40:43 (-0500) [ed619978] mmal_xsplitter vout display error: Failed to open Xsplitter:opengles2 module
28.04.21 00:40:43 (-0500) [ed611e48] xcb generic error: window not available
28.04.21 00:40:43 (-0500) [ed619978] mmal_xsplitter vout display error: Failed to open Xsplitter:xcb_x11 module
28.04.21 00:41:41 (-0500) Unable to get Git branch
28.04.21 00:41:41 (-0500) Unable to get latest version from GitHub
28.04.21 00:42:30 (-0500) [2021-04-28 05:42:30,650: INFO/Beat] Scheduler: Sending due task display_power (server.get_display_power)
28.04.21 00:42:30 (-0500) [2021-04-28 05:42:30,661: INFO/MainProcess] Received task: server.get_display_power[d6c0275f-4668-43e7-ade6-4a2ab45312ff]  
28.04.21 00:43:10 (-0500) Unable to get Git branch
28.04.21 00:43:10 (-0500) Unable to get latest version from GitHub
28.04.21 00:43:10 (-0500) Generating asset-list...
28.04.21 00:43:10 (-0500) Showing asset menu.png (image)
28.04.21 00:43:11 (-0500) Current url is /data/screenly_assets/05969a4e4d4f49638b9ee025ae4ec007.png
28.04.21 00:43:11 (-0500) Sleeping for 10

```

 ![Screen Shot 2021-04-28 at 12.35.20 AM](https://canada1.discourse-cdn.com/flex029/uploads/screenly/original/1X/f92c8a2103a28331a2e19bbe376fb29ce56fce9b.png)

---

<div class="post-metadata">

**Author:** ![vpetersson](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.screenly.io/vpetersson/32/8_2.png) [@vpetersson](https://forums.screenly.io/u/vpetersson)\
**Post date:** [April 29, 2021, 5:07pm UTC](https://forums.screenly.io/t/cannot-play-video-or-large-png-file/553/2 "2021-04-29T17:07:57Z")

</div>

30MB PNGs!? Yeah I’m not surprised the Pi will be choking on that. Many desktops would have a hard time loading that swiftly. Scale them down and try again.

Also, make sure you’re following the [Balena instructions](https://github.com/Screenly/screenly-ose/blob/master/docs/balena.md).