# Stopped image for a long time

**URL:** <https://forums.screenly.io/t/stopped-image-for-a-long-time/1443>\
**Category:** Uncategorized\
**Created:** [June 18, 2024, 8:26am UTC](https://forums.screenly.io/t/stopped-image-for-a-long-time/1443 "2024-06-18T08:26:00Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![nicomiguelino](https://avatars.discourse-cdn.com/v4/letter/n/e56c9b/32.png) [@nicomiguelino](https://forums.screenly.io/u/nicomiguelino)\
**Post date:** [June 18, 2024, 2:58pm UTC](https://forums.screenly.io/t/stopped-image-for-a-long-time/1443/2 "2024-06-18T14:58:26Z")

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@VeroMM19, while I’m investigating the issue, can you provide the following:

- Raspberry Pi hardware version
- Anthias version (e.g. master@270e0cd)
- OS (Raspberry Pi OS Lite or Balena)
- Internet connectivity (Ethernet or Wi-Fi)
- Screenshots or screencasts of the issue
  - Please provide the screenshot of the web UI as well.
  - It could be that the asset is enabled (the switch toggled on), but it’s still in the _Inactive Assets_ section.

- If your device runs Raspberry Pi OS Lite, can you provide the viewer and the server logs? Details can be found [here](https://github.com/Screenly/Anthias/blob/master/docs/README.md#how-to-get-logs-from-anthias).

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