# Unable to Display Videos

**URL:** <https://forums.screenly.io/t/unable-to-display-videos/244>\
**Category:** Anthias\
**Created:** [February 5, 2020, 4:21am UTC](https://forums.screenly.io/t/unable-to-display-videos/244 "2020-02-05T04:21:17Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jason.dinsmore](https://avatars.discourse-cdn.com/v4/letter/j/bbce88/32.png) [@jason.dinsmore](https://forums.screenly.io/u/jason.dinsmore)\
**Post date:** [February 5, 2020, 4:21am UTC](https://forums.screenly.io/t/unable-to-display-videos/244/1 "2020-02-05T04:21:17Z")

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Hi all,

I’m having trouble displaying videos on my screen. PNG images work just fine but whenever it tries to move to a video the screen goes black and then it skips to the next asset.

I am running Screenly OSE via Balena-Cloud on a RaspPi 3b+ and when looking at the logs, it displays the following whenever it tries to show the video:  
05.02.20 14:33:43 (+1100) Showing asset test.avi (video)  
05.02.20 14:33:43 (+1100) current url is file:///tmp/screenly\_html/black\_page.html  
05.02.20 14:33:44 (+1100) Resource URI is not correct, remote host is not responding or request was rejected.

I have tried AVI / MP4 / MOV versions all giving the same above error.

I have also tried referencing a public URL, in this example a Youtube video with the same error:  
05.02.20 15:19:10 (+1100) Showing asset What's New with Microsoft 365 | August 2019 (video)  
05.02.20 15:19:10 (+1100) current url is file:///tmp/screenly\_html/black\_page.html  
05.02.20 15:19:11 (+1100) Resource URI is not correct, remote host is not responding or request was rejected.

Anyone got any thoughts or ideas?

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**Author:** ![matvei.m](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.screenly.io/matvei.m/32/141_2.png) [@matvei.m](https://forums.screenly.io/u/matvei.m)\
**Post date:** [February 11, 2020, 2:08pm UTC](https://forums.screenly.io/t/unable-to-display-videos/244/2 "2020-02-11T14:08:29Z")

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Hi Jason!

Found this potential solution on Screenly OSE’s GitHub ([https://github.com/Screenly/screenly-ose/issues/1193](https://github.com/Screenly/screenly-ose/issues/1193)):

_"I had the same issue where my Screenly set up on Rpi with Balena Cloud would not play any of the H264 or normal videos._

_This is what I tried to fix it:_

_I had the same issue where my Screenly set up on Rpi with Balena Cloud would not play any of the H264 or normal videos._

_This is what I tried to fix it:_

_Adjust the GPU memory of your Raspberry Pi in order to optimize content playback._  
_To do this, click the “Fleet Configuration” tab on the left-side menu on the balenaCloud interface. On the Fleet Configuration menu, scroll down to find the RESIN\_HOST\_CONFIG\_gpu\_mem configuration item. Then, click “activate” to enable the item. Next, click the pencil icon on the right-hand side and change the value to 192. Restart the Pi to make this config work._  
_Hope that is helpful!"_

Let me know if it works.

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**Author:** ![jason.dinsmore](https://avatars.discourse-cdn.com/v4/letter/j/bbce88/32.png) [@jason.dinsmore](https://forums.screenly.io/u/jason.dinsmore)\
**Post date:** [February 12, 2020, 9:09pm UTC](https://forums.screenly.io/t/unable-to-display-videos/244/3 "2020-02-12T21:09:30Z")

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Hey Matvei,

Thank you for your response - Yes you’re right, I hadn’t set the GPU MEM high enough. Updating this has now allowed the videos to play successfully.

As an FYI for anyone else coming across this, I did also run into the same issue when playing with BalenaSense trying to display a webpage - I needed to up the GPU MEM in order for them to display.