# Uploaded videos are not displaying (balenaCloud)

**URL:** <https://forums.screenly.io/t/uploaded-videos-are-not-displaying-balenacloud/439>\
**Category:** Balena\
**Created:** [December 15, 2020, 8:30am UTC](https://forums.screenly.io/t/uploaded-videos-are-not-displaying-balenacloud/439 "2020-12-15T08:30:57Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![viradhanu](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.screenly.io/viradhanu/32/226_2.png) [@viradhanu](https://forums.screenly.io/u/viradhanu)\
**Post date:** [December 15, 2020, 8:30am UTC](https://forums.screenly.io/t/uploaded-videos-are-not-displaying-balenacloud/439/1 "2020-12-15T08:30:57Z")

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Hi, when I tried to upload the videos, after uploading it gives the following error. Here I tried doing this as well.

> Define device GPU memory in megabytes = 192

NOTE: Youtube videos are playing just fine.

The error looks like this.

 ![Screenshot from 2020-12-15 13-51-56](https://canada1.discourse-cdn.com/flex029/uploads/screenly/original/1X/07d0515f814447b93d726a74927c6d0114fcb3b2.png)

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**Author:** ![vpetersson](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.screenly.io/vpetersson/32/8_2.png) [@vpetersson](https://forums.screenly.io/u/vpetersson)\
**Post date:** [December 24, 2020, 7:10am UTC](https://forums.screenly.io/t/uploaded-videos-are-not-displaying-balenacloud/439/2 "2020-12-24T07:10:45Z")

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I believe this has now been fixed in the latest master updates.

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<div class="post-metadata">

**Author:** ![vpetersson](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.screenly.io/vpetersson/32/8_2.png) [@vpetersson](https://forums.screenly.io/u/vpetersson)\
**Post date:** [June 9, 2026, 8:05am UTC](https://forums.screenly.io/t/uploaded-videos-are-not-displaying-balenacloud/439/3 "2026-06-09T08:05:27Z")

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This is sorted now. Uploaded videos are automatically converted to a format the player can show when you add them (this came in [#2832](https://github.com/Screenly/Anthias/pull/2832)), so videos that used to error out or fail to display now play. Marking this as solved. If a particular video still will not upload or play on a current version, please share the details and we will take a look.