# Why does my screen go blank?

**URL:** <https://forums.screenly.io/t/why-does-my-screen-go-blank/614>\
**Category:** Anthias\
**Created:** [September 10, 2021, 7:55pm UTC](https://forums.screenly.io/t/why-does-my-screen-go-blank/614 "2021-09-10T19:55:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Joyce](https://avatars.discourse-cdn.com/v4/letter/j/35a633/32.png) [@Joyce](https://forums.screenly.io/u/Joyce)\
**Post date:** [September 10, 2021, 7:55pm UTC](https://forums.screenly.io/t/why-does-my-screen-go-blank/614/1 "2021-09-10T19:55:11Z")

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I create a powerpoint presentation, save as an MP4 and upload as an asset, but once it goes through the slides, there is a pause of a black screen before it repeats.  
What am I doing wrong?

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**Author:** ![salmanfarisvp](https://yyz1.discourse-cdn.com/flex029/user_avatar/forums.screenly.io/salmanfarisvp/32/537_2.png) [@salmanfarisvp](https://forums.screenly.io/u/salmanfarisvp)\
**Post date:** [November 2, 2023, 2:06pm UTC](https://forums.screenly.io/t/why-does-my-screen-go-blank/614/2 "2023-11-02T14:06:27Z")

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@Joyce Could you confirm other assets like images works fine and only the MP4 generated from the PowerPoint have the issue?

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**Author:** ![Ninja](https://avatars.discourse-cdn.com/v4/letter/n/53a042/32.png) [@Ninja](https://forums.screenly.io/u/Ninja)\
**Post date:** [January 2, 2024, 9:06am UTC](https://forums.screenly.io/t/why-does-my-screen-go-blank/614/3 "2024-01-02T09:06:06Z")

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When I use [screenly](https://www.screenly.io/) and [dlinx outreach](https://dlinxoutreach.com/) platform, all work good but when use b4x platform it sometimes blinks and sometimes totlly go blank. What is the issue?

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**Author:** ![nicomiguelino](https://avatars.discourse-cdn.com/v4/letter/n/e56c9b/32.png) [@nicomiguelino](https://forums.screenly.io/u/nicomiguelino)\
**Post date:** [April 3, 2024, 6:36pm UTC](https://forums.screenly.io/t/why-does-my-screen-go-blank/614/4 "2024-04-03T18:36:46Z")

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@Ninja, can you provide more context about the issue? Here are some guide questions that can help you come up with more details.

- How did you install Anthias?
- What RPi HW version and OS did you use?
- What display are you using?
- Will you be able to capture logs? Here’s a link to a doc that shows how to get logs: [Anthias/docs at master · Screenly/Anthias · GitHub](https://github.com/Screenly/Anthias/tree/master/docs#how-to-get-logs-from-anthias)