Anthias not starting asset

[gallon]

Hi everybody,

I installed the current Anthias on my Pi3 with Raspberry Pi OS Bullseye Lite the manual way (not with the Raspberry Pi Imager).

It´s more or less working, but if I reboot the Pi, the assets are not starting. The display only shows the screenly logo in drak blue on dark gray background. I have to go to the web page and click on “Next asset”. Then everything is ok, till next reboot.

The asset of cause have a valid start- and end- date and is set as active.

Do you have any Idea?
Thx.

[salmanfarisvp]

Hi @gallon,

Can you please wait a few minutes and see if it’s showing the assets or not?

[gallon]

Hi salmanfarisvp,
I´ve waited now ten minutes. No changes.

I don´t know if it helps, but when I reboot, that happens:

1. Anthias Logo (on purple background) appears
2. White screen appears for less then a second
3. The screenly logo appears (blue on black background)
   
   

[salmanfarisvp]

@gallon Thanks for checking, I will try to reproduce and check with the team and update.

cc @nicomiguelino

[explora.andrea]

Hi @salmanfarisvp,
I’ve found a similar problem on my PI3b with raspi os lite (x32) installed by bash on git running with wi-fi.

When i reboot, that happens:
1- colorfull raspberry square
2- the screen became white for some second
3- anthias logo on purple background with IP
4- screenly logo on dark background.

the situation is that i can reach screenly both via ip and ssh on the same IP, and the asset is working on the “forever” setting but it’s not display.
The only solution that i’ve found is that every time i save new “forever” setting, the asset start to be display.

I cannot figure it out a solution, can you please help?
thx <3

[salmanfarisvp]

Hi @explora.andrea , Is it possible to check with 64-bit OS and try? Also, can you confirm the Raspberry Pi is working fine with generic OS - Displays over HDMI is ok.

[explora.andrea]

Hi @salmanfarisvp and @gallon,
at the end of the story i’ve found a solution.

in the webApp i’ve set all the asset to:
expiration day: forever
duration: 60 seconds

after this simple changement everythink work well, both at the begginning when i start the rasPi then after every changment

[nicomiguelino]

@explora.andrea, we are glad that it worked on your end. However, I haven’t tested that setting on my Pi yet. It seems like a code-level issue. Let me create a GitHub issue that covers this topic, if it doesn’t exist yet.

EDIT: I created a GitHub issue: Anthias is not starting asset (gets stuck at the logo screen) · Issue #1882 · Screenly/Anthias · GitHub

[nicomiguelino]

@explora.andrea, I tried setting up an asset to run Forever but the asset’s not showing up after succeeding boots (after the next immediate device boot). (I haven’t changed the duration to 60 secs. It’s still as 10s.)

[nicomiguelino]

Does everyone still experience the issue? I did a fresh install on my Pi 3B+ (Bullseye), but I can’t seem to replicate it anymore.

EDIT: Please let me know if it happens again. If it does, I’ll reopen Anthias is not starting asset (gets stuck at the logo screen) · Issue #1882 · Screenly/Anthias · GitHub.

[nicomiguelino]

This issue is already fixed, as confirmed in the following discussion (in a separate topic):

After booting the Pi, if the asset set is a single image, it doesn't display, the screen remains dark with only the small purple screenly logo in the center

We have been struggling with this over the past week or so with new builds on Pi 3 B+ and Pi 4 B units. To install we use Raspbian Lite, run updates and raspi-config, and run the Anthias install shell script. Once configured and loaded with a single asset I was able to follow the process and see that it would get to the loading of the STANDBY_SCREEN, trigger the main loop, and trigger the asset (the asset is a web page if that is relevant), but that asset would not be displayed. If there was …

After booting the Pi, if the asset set is a single image, it doesn't display, the screen remains dark with only the small purple screenly logo in the center

Tested this morning and everything is working as expected. Thanks for the quick turnaround!

[jav418]

Hello, I have recently install Anthias into my pi 5 and it boots properly to the purple logo splash screen and I am able to connect to the web interface and add assets. However, the assets do not load onto the screen attach to the pi 5. I have tried different images and videos for the assets to no avail. Can anyone help me figure this out? Let me know what additional information is needed to help.
Thank you

[Penguinmasta]

I really don’t mean for this to sound insulting at all, but did you turn them “on”? I didn’t realize there was the little toggle at first and got a bit frustrated that adding an asset doesn’t put it in the “play” queue it loads it into a “staging” queue first then you have to use the toggle to move into the Play/Live queue.

[nicomiguelino]

@Penguinmasta, thanks for pointing this out.

@jav418, let me know if you’ve still having issues after toggling newly-added assets. Uploading assets automatically adds them to the list of inactive assets.

[jav418]

Yes, the I’ve tried to toggle them on and off and up loaded more than 1 asset.

[eet-za]

I had the same problem:

I set up Anthias with a LAN connection on the raspberry pi and an internet connection. The next day I tried the same raspberry pi connected to a router without internet (we use it at a fair in offline mode) and it did not work except for the two pictures uploaded with network connection. The others uploaded in offline mode did not appear.

TLDR:
Try setting the start date and time way back. My setup was offline and I think there was a problem synchronising the correct date and time.

This worked for me.

[jav418]

good morning, yes I’m still having the issue after toggling newly-added assets.

[nicomiguelino]

@jav418, have you check the start and end dates of new assets that you added?
Are the start and end time being displayed correctly, given the current timezone that you’re in?

[jav418]

yes, I’ve changed the start and end dates of all of the new assets to be as early as I can set them, and as far out as I can set them in the date selection tool. again the only thing showing up on the screen is the anthias purple logo.

[eet-za]

Check this:

Why need internet acces?

I am very new to Anthias, but I think this is a discrepancy between the set start time on the web portal and the internal time on the raspberry pi. Check your date (and time) with (CTRL+ALT+F1 to open console): date If the time of your web portal is different to the shown time, update the time with: date -s "YYYY-MM-DD HH:MM:SS" …and your content should show up.