Hi,
i recently have the issue that my anthias doesn’t display videos or images anymore that are hosted online.
It does display locally saved images fine, but can’t display a .jpg or .mp4 that is hosted on a web server. The preview in the backend of web-hosted files also doesn’t work, even if i open the url to the preview in a new browser window: http:///assets/2db612165e284c598c9562e5add47215/preview
It does however render entire websites and automatically convert and download youtube videos, so it must have access to the internet. With these local (or downloaded) files and entire websites the preview in the backend works.
This did work before! But anthias seems to have made an update and now it doesn’t work anymore.
I already did multiple fresh installs, as well as changed out the hardware (also switched from pi3 to an x86 machine) and installed older images. Always the same issue.
I am currently running v2026.6.3 on a desktop machine with an i3 and 8GB of RAM.
Any chance that these assets are served from a web server with self-signed certificate?
I honestly don’t know, but random images from wikipedia don’t work either.
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Try upgrading to the latest version. I think we have rectified this.
This did not fix the issue, I just updated to v2026.7.1 and it still has the same issues.
We’re unable to reproduce this. Could you provide steps to reproduce the issue?
Yes, I can provide Info on how to reliably reproduce this issue:
I did install precisely as described in the instructions for an x86 install (install debian, modify it as described, start the installation script and work through it).
That works fine. The install script downloads everything by itself, the entire system works after installation.
Once you add images or videos that are webhosted it just doesn’t display it (on videos it doesn’t detect their length either), as if it didn’t reach the file (see previous screenshots).
I can access the machine via ssh, I can ping webservers, I can even download the images that cannot be displayed from within anthias on the host operating system.
And now comes the crazy part: anthias did even inform me that there is an update available! So the system within the containers must have internet access as well (which was also previously proven by displaying entire websites).
I ran the update script via ssh, it downladed the container updates and installed them fine. The issue with displaying web hosted files still remains.
I am also sure this is not an issue on the webserver site (ip blacklist or similar) because content on wikipedia and other publicly available images don’t get displayed either. And other PCs in the same network can reach the files without issues.
I don’t know how to do further troubleshooting. I cannot troubleshoot inside anthias itself.
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Should be resolved in 2026.07.2.
We really need some logs from docker compose in order to progress on this.
Can you guide me on how to get these logs via ssh?
Do I need to do something special during the logged period? E.g. create a new asset? Try to display an asset with the error or similar?
Yes, happy to help. Over ssh, run this:
bash ~/anthias/bin/collect_debug.sh
If that file is not there, grab it first:
curl -sL https://raw.githubusercontent.com/Screenly/Anthias/master/bin/collect_debug.sh -o /tmp/collect_debug.sh
bash /tmp/collect_debug.sh
It takes about ten seconds and writes a file like anthias-debug-…tar.gz in your home folder. It strips out IP addresses, passwords and similar before building the archive, so it is safe to attach here. If the forum will not accept the .tar.gz, just add .txt to the filename.
One thing that helps: before running it, add one of the web hosted images that fails and leave it enabled, then wait a minute so the player has tried it a few times. That way the logs capture the failure.
Separately, I can confirm the broken preview you saw is a real bug on our side and it is now fixed. It only affects the preview in the web interface though, not what the player shows on screen, so it does not fully explain your issue. The debug bundle will tell us what is going on with the display.
I don’t know why, but the update to 2026.07.3 fixed everything. Maybe you didn’t build 2026.07.02 correctly?
Anyways, now it works.
In any case, happy that things are working.
